Refund policy

30 Day Money Back Guarantee

Rubber PrecisionTech are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team with their order number. Shipping costs are not refundable. 

Return Policy

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return please submit a request at contact@pannierprotectors.com with your original order number and reason for the return. We will email you details on where to send the returned item/s. We apologies but we cannot cover the cost of return shipping. 

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we do not receive.

Customer Warranty Policy

RubberPrecisionTech products liability is discretionary, at its sole option, to replacement. We guarantee our products against failure for a 12 month period from the purchase date. We will replace the product if deemed faulty for another the same. Please supply your name and ordering number when making contact along with photographs and an detailed description of the fault.